File a Complaint

Any natural or legal person, residing or not in the Grand Duchy of Luxembourg, may file a complaint with the Authority.

• content of a specific programme element in case of violation of the provisions of the amended law of July 27, 1991 on electronic media
• violation of the rules on commercial communications
• violation of the provisions relating to the classification of films at the cinema as well as the mandatory publication of this classification
• violation of the specifications underlying the political opinion polls or the restrictions governing their publication, dissemination and comments

The complaint must be submitted in writing and through one of the following channels:

• via this complaint form
• via post to the address of the Authority’s headquarters: 18, rue Erasme L-1468 Luxembourg
• via e-mail to the e-mail address  .

• must be written in French, German, Luxembourgish or English
• must be filed within one year of the broadcast of the criticised programme element
• must identify the complainant by including in particular their first and last name or name and address or the registered office, anonymous complaints cannot be considered
• must identify the provider
• must identify the targeted programme element (programme, date, time, description of the content)
• must state at least briefly the criticisms.

The filing and handling of complaints is free of charge.

Each complaint is registered by the Authority and an acknowledgement of receipt is sent to the complainant.

If a complaint addressed to the Authority is deemed admissible, the Board sends the file to the Director for investigation. The procedure to be followed is defined in the internal procedures of the administration of the Autorité luxembourgeoise indépendante de l’audiovisuel.

Below, you will find a simplified illustration presenting the course of a complaint procedure.